Frequently Asked Questions
1. Are FEAWS wooden and ceramic products handmade?
Yes. All FEAWS wooden and ceramic products are handcrafted by skilled artisans. Each piece reflects natural variations in texture, grain, and glaze—making every item beautifully unique.
2. What materials are used in FEAWS products?
a. Wooden products: Made from responsibly sourced natural wood, finished with food-safe oils.
b. Ceramic products: Crafted from high-quality clay and fired at high temperatures for strength and durability.
We avoid plastic, harmful chemicals, and synthetic coatings.
3. Are these products food safe?
Yes.
All FEAWS wooden and ceramic tableware is food-safe and suitable for everyday use when cared for properly.
4. Are FEAWS ceramics microwave and dishwasher safe?
a. Microwave: Most ceramic products are microwave safe unless stated otherwise.
b. Dishwasher: Handwashing is recommended to preserve glaze, color, and finish over time.
5. How should I care for wooden products?
To maintain their beauty:
- Hand wash only with mild soap
- Do not soak in water
- Air dry immediately
- Occasionally apply food-grade oil to keep the wood nourished
Avoid microwave, dishwasher, and prolonged exposure to water.
6. Will the color or finish vary from product to product?
Yes—and that’s the charm
Because our products are handcrafted and made from natural materials, slight variations in color, grain, shape, or glaze are natural and celebrated as part of artisan craftsmanship.
7. Are FEAWS products eco-friendly?
Absolutely. Sustainability is at the heart of FEAWS.
- Natural, biodegradable materials
- Minimal, eco-conscious packaging
- Small-batch, responsible production
We believe in bringing nature into everyday living.
8. Can I use these products for hot food and beverages?
Yes.
FEAWS ceramics are suitable for hot food and drinks. Wooden products can also be used for warm foods but should not be exposed to extreme heat or open flames.
9. Do you offer bulk or corporate orders?
Yes, we do
We accept bulk, gifting, and corporate orders for events, hotels, cafés, and sustainable gifting. Customization options may be available depending on quantity.
For bulk enquiries, please contact us via email at renu.singh@eco-feaws.com, Instagram DM or WhatsApp directly at +65 80609857.
10. Are these products suitable as gifts?
Definitely.
FEAWS wooden and ceramic products make thoughtful, sustainable gifts for housewarmings, festivals, weddings, and corporate gifting—combining utility with timeless beauty.
11. How are the products packed?
Each item is carefully packed to ensure safe delivery, using protective and eco-friendly materials wherever possible.
12. Where are FEAWS products crafted?
Our collections are ethically produced by artisan communities, preserving traditional craftsmanship while embracing modern, refined design sensibilities.
13. What are your shipping rates?
We offer complimentary delivery within Singapore on all orders above SGD 100.
For orders below this value, a flat delivery fee of SGD 6 applies.
14. How long does delivery take?
All FEAWS products are available in stock in Singapore.
For local deliveries, please allow 3–5 business days from order confirmation.
If you have a preferred delivery date or time, feel free to contact us on WhatsApp (+65 8060 9857) and we will do our best to accommodate your request.
Given the handcrafted and delicate nature of our products, all orders are carefully delivered to your doorstep via trusted courier services. For any delivery-related clarifications, our team is always happy to assist via WhatsApp.
16. Can I cancel my order?
Once an order has been placed, it cannot be cancelled, as our processing and packing begin immediately to ensure timely and careful delivery.
17. Can I return my order?
Please refer to our Returns & Refunds section for detailed information regarding eligibility, conditions, and process.
18. Do you ship internationally?
Currently, FEAWS ships only within Singapore. For international orders, customers are responsible for any import duties, taxes, or other charges imposed by their country. If you’d like to explore international shipping options, please contact us via email at renu.singh@eco-feaws.com, and we’ll be happy to assist you.