Return Policy

Singapore Orders
Each FEAWS product is handcrafted with care by skilled artisans. While we carefully inspect and pack every item, delicate products may occasionally be damaged during shipping. We gladly accept replacement or refund requests if the item received is incorrect, damaged, or has a manufacturing defect.

Slight variations in color, shape, size, or texture are natural in handmade items and are not considered defects—they are what make each piece unique.

If your order qualifies, please contact us within 3 days of delivery at renu.singh@eco-feaws.com with:

• Order number
• Delivery address
• Photos or a short unboxing video
• Reason for your request

Approved replacements or refunds will be processed within 3 business days. Refunds are returned via the original payment method.

Our Promise
If you’re ever not fully satisfied, reach out to us. We’ll happily discuss your concerns and find the best solution.