Privacy Policy

Privacy Policy

Last Updated: 14/07/2026

At FEAWS Pte. Ltd. ("FEAWS", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment providers)
  • Order history
  • Customer enquiries and messages
  • Product reviews and feedback

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on our website
  • Referring website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Deliver products and services
  • Provide customer support
  • Respond to enquiries
  • Improve our website and shopping experience
  • Send order updates and shipping notifications
  • Detect fraud and maintain website security
  • Comply with legal obligations
  • Send marketing communications where you have consented or where permitted by law

3. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing updates, we may send you:

  • New product launches
  • Promotions
  • Gift guides
  • Sustainable living tips
  • Company news

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Understand customer behaviour
  • Support marketing and advertising activities

You may disable cookies through your browser settings, although some website features may not function properly.

5. Payment Information

We do not store your full payment card details.

Payments are processed securely by trusted third-party payment providers through Shopify. These providers maintain their own privacy and security practices.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and courier companies
  • Email marketing providers
  • Website analytics providers
  • Customer support platforms

These providers are only given the information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Maintain business records
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, we will securely delete or anonymise it where appropriate.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Withdraw consent where applicable
  • Request deletion of your personal information (subject to legal obligations)
  • Request information about how your data is used

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of these external websites.

We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to delete it.

12. International Data Transfers

As part of operating our website and using service providers, your information may be processed or stored in countries outside Singapore.

Where applicable, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated "Last Updated" date.

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

FEAWS Pte. Ltd.

📧 Email: renu.singh@eco-feaws.com

🌐 Website: www.eco-feaws.com

📱 WhatsApp: +65 8060 9857

📍 Singapore